Return & Exchange Policy
Effective Date: October 2025
Website: www.rupnex.com
Email: [email protected]
At Rupnex.com, we value your satisfaction and strive to provide you with premium quality fashion and lifestyle products. If you are not completely happy with your purchase, you may request a return or exchange under the following conditions.
1. Eligibility for Return or Exchange
You may request a return or exchange within 3 days of receiving your product if:
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The product is unused, unwashed, and unworn.
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The product is in original condition, with all tags, labels, and packaging intact.
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The item you received is defective, damaged, or incorrect.
2. Non-Returnable Items
The following products cannot be returned or exchanged:
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Discounted or sale items.
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Custom-made or special-order items.
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Innerwear, undergarments, or hygiene-related items.
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Products damaged due to customer mishandling.
3. Return & Exchange Process
To initiate a return or exchange:
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Email us at [email protected] within 3 days of receiving your order.
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Mention your Order ID, product details, and reason for return/exchange.
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Our support team will review your request and provide pickup or drop-off instructions.
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Once we receive and inspect the product, your exchange or refund will be processed within 5–7 working days.
4. Refund Policy
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Refunds (if applicable) will be issued via the original payment method or store credit, depending on your choice.
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Shipping charges, if any, are non-refundable.
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If the return is due to an error from Rupnex (wrong or damaged item), full refund including shipping will be provided.
5. Product Replacement
If the requested product for exchange is out of stock, we will offer an alternative item or store credit of equal value.
6. Delivery & Return Charges
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For defective or wrong products: Rupnex will bear all courier charges.
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For personal reason returns (e.g., change of mind, size issue): the customer will bear return shipping costs.
7. Contact Us
For any issue related to return or exchange, please reach out to:
📩 Email: [email protected]
🌐 Website: www.rupnex.com
Rupnex.com reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Please check this page regularly for any updates.
